A Community Manager is responsible for building, nurturing, and managing online communities across social platforms, forums, and private groups. They act as the bridge between your brand and your audience, ensuring members feel engaged, supported, and valued.
In this role, a Community Manager monitors conversations, responds to inquiries, moderates discussions, and creates initiatives that increase participation. They also gather feedback from members to inform product, content, and marketing decisions.
With strong communication skills and C1/C2 English proficiency, Community Managers deliver consistent brand messaging and cultivate meaningful relationships. Their expertise in engagement strategies, reputation management, and social listening makes them a key driver of customer loyalty and advocacy.
Respond to member questions, encourage discussions, and create interactive content to keep communities active.
Monitor conversations, enforce community standards, and manage disputes to maintain a positive environment.
Coordinate with marketing teams to share updates, campaigns, and relevant content tailored to community interests.
Provide timely responses, escalate issues when necessary, and ensure community members feel heard.
Gather insights from the community to inform product development and marketing strategies.
Organize virtual events, challenges, and campaigns that boost engagement and strengthen loyalty.
Track metrics such as engagement rate, sentiment, and community growth to evaluate performance.
Work with product, customer support, and marketing teams to align community efforts with broader business goals.
Don't waste your time reading hundreds of resumes. That's our job.
Our job is to handle currency conversion, cross-border payroll, and compliance. Your job is to build your business.
Good onboarding is the leading indicator of candidate retention. We've done hundreds and we'll guide you every step of the way.
We try to only recruit from nearby time zones because synchronized work leads to better work.
We know where the best developers are. The best marketers. The best sales reps. And we try to keep the time zone delta under 6 hours.
Our goal is to find you people who fit in with your existing company culture. If they can't hang, you won't meet them.
Pattern Brands had been working with multiple vendors, that weren’t Scale Army, to grow their offshore teams and kept finding the talent to be mediocre. We presented Pattern with a bunch of candidates across UI, Data Analytics, Operations, and Customer Success. “We loved the people you guys brought to the table”, Suze, the co-founder of Pattern said, “and what made Scale Army different was that it felt like you cared about finding the right person for us, as opposed to just any person. It felt like a partner, rather than an offshore churn-and-burn model. It’s been amazing working with you all.” We then went on to find Pattern talent across operations, lifecycle, and paid ads. Pattern Brands has now kindly introduced us to all their friends.
Hires across marketing, sales, operations, support, engineering
Norby, an AI-powered content creator SaaS product, needed a content-savvy Marketing Manager to handle content + lifecycle + CRO. In the span of a few weeks, we found candidates with B2B GTM lead gen experience who knew HubSpot + ClickUp, who had excellent English, and who were a boatload better than anyone they had been able to find offshore. They ramped up her to manage all lifecycle and content and then quickly referred us to three other venture-backed startups.
Cost savings compared to hiring an equivalent U.S. hire
RyOutfitters needed an Email Marketer to help them roll out a B2B Klaviyo offering to their clients, and they needed someone who could also do a bit of dev + design. Within a week, we were able to find them a Native-English speaking, email marketer who was not only able to help them scale their new product, but was also handling front-end issues as well as copy and design. Shortly after RyOutfitters made two referrals 😉
Days is how long it took to introduce RyOutfitters to full-timers for a new marketing role
Product Marketing
Content Marketing
Design
Marketing Leadership
Growth Marketing
CRM + Lifecycle
| Table Header | ||
|---|---|---|
Field |
U.S. Hire |
Nearshore/Offshore
Marketing Analysts |
Monthly Cost |
$5,999 + Benefits |
$1,999 |
Timezone Alignment |
Perfect |
95–100% Alignment (e.g. EST/CST) |
English Fluency |
Native |
C1–C2 Certified |
Onboarding Time |
4–8 Weeks |
7–14 Days |
HR & Payroll Overhead |
W-2, Taxes, Benefits, Compliance Headaches |
Managed or Contractor-Based |
Attrition Rate |
20–30% Average |
Lower – Tied to Dedicated Clients |
Scalability |
Limited by the U.S. labor pool |
Instant access to wide talent bench |
Cultural Fit |
High (U.S. Based) |
Strong –
Trained for U.S. Work Culture |
Skill Match |
Varies |
Matched your JD from Day 1 |
Running a brand without a dedicated community manager means missed conversations, disengaged followers, and opportunities slipping away. U.S.-based hires often cost $5,999+ per month and can take up to two months to join your team. That’s too much budget and too much waiting when your audience expects real-time interaction.
With Scale Army, you can hire a Community Manager in less than 14 days for under $2,500/month. These professionals bring C1/C2 English proficiency, years of experience moderating online groups, managing social communities, and building brand loyalty. From engaging members and resolving disputes to organizing campaigns and collecting feedback, they ensure your community thrives while strengthening your brand’s reputation.
While others overpay and struggle with high turnover, you can secure reliable nearshore and offshore talent committed to long-term growth.