Our support specialists are trained professionals who deliver measurable results:
Multi-Channel Excellence
First Contact Resolution
Customer Experience Focus
Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
Resolve customer issues and complaints, ensuring quick resolution to improve satisfaction.
Proactively identify and resolve client issues to prevent churn and maintain high levels of client satisfaction.
Offer product/service advice and guide customers through troubleshooting or setup processes.
Document customer interactions, ensuring accurate records for future reference.
Collaborate with other teams (e.g., sales, product development) to resolve more complex issues.
Monitor customer satisfaction and gather feedback to improve customer experience.
Upsell or cross-sell relevant products or services when appropriate, adding value to customer interactions.
By hiring a dedicated Customer Support Specialist, you’re ensuring your customers receive the highest level of care, keeping them loyal and satisfied.
Pattern Brands had been working with multiple vendors, that weren’t Scale Army, to grow their offshore teams and kept finding the talent to be mediocre. We presented Pattern with a bunch of candidates across UI, Data Analytics, Operations, and Customer Success. “We loved the people you guys brought to the table”, Suze, the co-founder of Pattern said, “and what made Scale Army different was that it felt like you cared about finding the right person for us, as opposed to just any person. It felt like a partner, rather than an offshore churn-and-burn model. It’s been amazing working with you all.” We then went on to find Pattern talent across operations, lifecycle, and paid ads. Pattern Brands has now kindly introduced us to all their friends.
Hires across marketing, sales, operations, support, engineering
Norby, an AI-powered content creator SaaS product, needed a content-savvy Marketing Manager to handle content + lifecycle + CRO. In the span of a few weeks, we found candidates with B2B GTM lead gen experience who knew HubSpot + ClickUp, who had excellent English, and who were a boatload better than anyone they had been able to find offshore. They ramped up her to manage all lifecycle and content and then quickly referred us to three other venture-backed startups.
Cost savings compared to hiring an equivalent U.S. hire
RyOutfitters needed an Email Marketer to help them roll out a B2B Klaviyo offering to their clients, and they needed someone who could also do a bit of dev + design. Within a week, we were able to find them a Native-English speaking, email marketer who was not only able to help them scale their new product, but was also handling front-end issues as well as copy and design. Shortly after RyOutfitters made two referrals 😉
Days is how long it took to introduce RyOutfitters to full-timers for a new marketing role
Sales & Lead Gen
Account Retention
CRM & Sales Support
CRM + Lifecycle
Project Managment
Sales Leadership & Management
| Table Header | ||
|---|---|---|
U.S. Hire |
Nearshore/Offshore Customer Support | |
Monthly Cost |
$5,583 (US) + Benefits |
$1,999 |
Timezone Alignment |
Perfect |
95–100% Alignment (e.g. EST/CST) |
English Fluency |
Native |
C1–C2 Certified |
Onboarding Time |
4–8 Weeks |
2-3 Weeks |
HR & Payroll Overhead |
W-2, Taxes, Benefits,
Compliance Headaches |
Managed or Contractor-Based |
Attrition Rate |
20–30% Average |
Lower –
Tied to Dedicated Clients |
Scalability |
Limited by the U.S. labor pool |
Instant access to a wide talent pool |
Cultural Fit |
High (U.S. Based) |
Strong –
Trained for U.S. Work Culture |
Skill Match |
Varies |
Matched your JD from Day 1 |
You’re paying $5,500/month plus benefits for support reps who might quit in six months anyway. Our specialists cost $1,999/month, onboard in half the time, and stick around because we treat them right. Same English fluency. Same timezone. Fraction of the cost. Every month you wait is money you’re lighting on fire.
Hiring a Customer Support Specialist from Scale Army allows you to access highly-skilled talent from Latin America, Eastern Europe, and Africa at just $1,999 per month, compared to U.S.-based hires, which often cost over $5,500 plus benefits. You get the same quality service at a fraction of the cost, with fluent English, quick onboarding in just 2-3 weeks, and seamless integration into your team. Scale Army offers cost-effective solutions while ensuring top-tier customer service and support.
At $1,999 per month, you’ll access a skilled Customer Support Specialist with fluent English and training in U.S. business culture. This is a significant saving compared to U.S. hires, who often come with higher salaries and added overhead costs. Scale Army provides top talent at an affordable price, enabling you to scale your support team while keeping costs low.
Our onboarding process is fast and efficient, taking just 2-3 weeks, much quicker than the typical 4-8 weeks for U.S. hires. We ensure that your new Customer Support Specialist is fully trained on your business processes, tools, and customer expectations, ensuring they can start delivering results immediately. Your team will be fully supported from day one.
We source our top-tier Customer Support candidates through highly-targeted paid ads and strategic recruitment across Latin America, Eastern Europe, and Africa. This gives us access to a vast pool of pre-vetted professionals who are fluent in English, have strong experience in customer service, and are trained to align with U.S. business needs—ready to deliver excellent results at a lower cost.
At Scale Army, cultural fit is essential. We conduct cultural fit interviews and ensure that our Customer Support candidates are trained to seamlessly integrate into U.S. business culture. Our specialists are familiar with client expectations, professional communication, and problem-solving techniques, ensuring that every customer interaction is smooth and professional.
The Customer Support Specialists that we source are dedicated to enhancing customer satisfaction and retention. We pre-vet them and make sure they excel at problem-solving, resolving issues quickly, and offering proactive support. By providing exceptional service and building strong relationships with clients, they help create a positive customer experience, driving long-term loyalty and repeat business.
Scale Army’s Customer Support Specialists come with 3-10 years of experience and are trained for U.S. business environments. They bring a customer-first approach, with skills in multichannel communication, problem resolution, and customer relationship management. With a strong focus on retention, they are dedicated to driving customer satisfaction and helping your business grow.