Our Client Success Managers are trained professionals who drive measurable outcomes:
Proactive Account Management
Revenue Protection & Expansion
Customer Experience Excellence
Data-Driven Success
Build and maintain long-term client relationships to drive customer retention and satisfaction.
Onboard new clients, ensuring a smooth transition and clear understanding of your services or products.
Proactively identify and resolve client issues to prevent churn and maintain high levels of client satisfaction.
Collaborate with internal teams to ensure client feedback is incorporated into future product or service enhancements.
Monitor client health and performance metrics, offering tailored solutions to help clients reach their goals.
Upsell and cross-sell additional products or services to clients, contributing to business growth.
Develop client success strategies to ensure clients get maximum value from your offerings.
By hiring a skilled Client Success candidate, you’re ensuring that your clients are supported and guided toward success, ultimately leading to stronger business outcomes and a more loyal customer base.
Pattern Brands had been working with multiple vendors, that weren’t Scale Army, to grow their offshore teams and kept finding the talent to be mediocre. We presented Pattern with a bunch of candidates across UI, Data Analytics, Operations, and Customer Success. “We loved the people you guys brought to the table”, Suze, the co-founder of Pattern said, “and what made Scale Army different was that it felt like you cared about finding the right person for us, as opposed to just any person. It felt like a partner, rather than an offshore churn-and-burn model. It’s been amazing working with you all.” We then went on to find Pattern talent across operations, lifecycle, and paid ads. Pattern Brands has now kindly introduced us to all their friends.
Hires across marketing, sales, operations, support, engineering
Norby, an AI-powered content creator SaaS product, needed a content-savvy Marketing Manager to handle content + lifecycle + CRO. In the span of a few weeks, we found candidates with B2B GTM lead gen experience who knew HubSpot + ClickUp, who had excellent English, and who were a boatload better than anyone they had been able to find offshore. They ramped up her to manage all lifecycle and content and then quickly referred us to three other venture-backed startups.
Cost savings compared to hiring an equivalent U.S. hire
RyOutfitters needed an Email Marketer to help them roll out a B2B Klaviyo offering to their clients, and they needed someone who could also do a bit of dev + design. Within a week, we were able to find them a Native-English speaking, email marketer who was not only able to help them scale their new product, but was also handling front-end issues as well as copy and design. Shortly after RyOutfitters made two referrals 😉
Days is how long it took to introduce RyOutfitters to full-timers for a new marketing role
Sales & Lead Gen
Account Retention
CRM & Sales Support
CRM + Lifecycle
Project Managment
Sales Leadership & Management
| Table Header | ||
|---|---|---|
U.S. Hire |
Nearshore/Offshore Client Success | |
Monthly Cost |
$5,583 (US) + Benefits |
$2,999 |
Timezone Alignment |
Perfect |
95–100% Alignment (e.g. EST/CST) |
English Fluency |
Native |
C1–C2 Certified |
Onboarding Time |
4–8 Weeks |
2-3 Weeks |
HR & Payroll Overhead |
W-2, Taxes, Benefits,
Compliance Headaches |
Managed or Contractor-Based |
Attrition Rate |
20–30% Average |
Lower –
Tied to Dedicated Clients |
Scalability |
Limited by the U.S. labor pool |
Instant access to a wide talent pool |
Cultural Fit |
High (U.S. Based) |
Strong –
Trained for U.S. Work Culture |
Skill Match |
Varies |
Matched your JD from Day 1 |
Your U.S. Client Success hire costs $5,500/month plus benefits, takes 8 weeks to onboard, and might leave in a year anyway. Our CSMs cost $2,999/month, start in 2-3 weeks, and stick around because we pay them well and treat them right. Same skills. Same timezone. Half the cost. The only question is why you haven’t made this move yet.
Hiring a Client Success Specialist from Scale Army offers significant cost savings; our candidates are available for just $2,999 per month, compared to U.S. salaries that typically exceed $5,500 per month plus benefits. You’ll gain fluent English-speaking talent with U.S. business culture training, ready to onboard in just 2-3 weeks. Scale Army provides the same high-quality expertise, but with a faster, more cost-effective solution that is tailored to your needs.
Our Client Success Specialists are available for just $2,999 per month, offering exceptional value compared to U.S.-based salaries, which often exceed $5,500 per month. This allows you to scale your business more efficiently, access global talent, and keep overhead costs low—all while benefiting from experienced professionals dedicated to delivering client satisfaction and retention.
Our onboarding process is streamlined and efficient, taking just 2-3 weeks, much faster than the typical 4-8 weeks for U.S. hires. Your new Client Success Specialist will be trained on your specific tools, client expectations, and business processes to ensure they can integrate seamlessly into your team and begin contributing immediately. We make sure they’re fully aligned with your goals from day one.
We source our Client Success candidates through highly-targeted paid ads and strategic recruitment across Latin America, Eastern Europe, and Africa. This gives us access to a vast pool of pre-vetted, highly-skilled professionals who are fluent in English, trained in U.S. business culture, and ready to scale your team without the costly overhead of local hires.
At Scale Army, we prioritize cultural fit by conducting cultural fit interviews and ensuring that our Client Success Specialists are not only skilled but also trained to work seamlessly in U.S. business environments. We ensure that they understand client expectations, communication styles, and business practices, so they can deliver exceptional results and build strong client relationships.
Our Client Success Specialists are dedicated to client retention, helping you create long-lasting relationships with clients. By proactively identifying issues, offering tailored solutions, and keeping clients engaged, they improve client satisfaction, drive loyalty, and increase retention rates, which ultimately leads to higher lifetime value and business growth.
Our Client Success Specialists come with 3-10 years of experience, a strong focus on customer retention, and a proven ability to manage multiple accounts effectively. They are skilled in problem-solving, data-driven decision-making, and negotiation, ensuring they deliver exceptional results and drive client success from day one. Scale Army’s specialists are ready to integrate quickly and make an immediate impact.